FAQs
Welcome to the Good Origins Store's Frequently Asked Questions (FAQs) page. We've compiled answers to some of the most common questions our customers have about our self-care products and services. If you have a question that is not addressed here, please feel free to contact our customer support team at helloadmin@goodoriginsstore.com
Product and shopping information
Are all Good Origins products natural?
Heck yeah! We’re all about that #NaturalLife. Every product is packed with pure, wholesome ingredients straight from Mother Nature herself with no chemicals at all.
Are your products cruelty-free and vegan?
We are committed to producing cruelty-free and vegan self-care products. We do not conduct animal testing, and our products do not contain animal-derived ingredients.
Are there any special care instructions for your products?
Most of our products come with usage instructions on their packaging. It's essential to follow these instructions for the best results and safety. If you have specific questions about a product, please contact our customer support team.
Why did you choose plastic-free packaging?
Because plastic pollution is the worst! We’ve opted for sustainable alternatives like aluminum, paper tubes, paper pouches, and glass to reduce our environmental impact. It’s our way of showing love to Mother Earth.
How can I place an order with Good Origins?
Placing an order with Good Origins is simple. Just browse our website, select the products you'd like to purchase, and add them to your shopping cart. Then, proceed to the checkout, provide your shipping and payment information, and confirm your order.
How do I track my order?
Once your order ships, you’ll get a tracking number via email. Click the link and follow your goodies on their journey to your doorstep.
Can I customize or personalize products for special occasions?
Yes, we offer options for customization and personalization for select products. For details on customization, please reach out to helloadmin@goodoriginsstore.com
Can I use your products on sensitive skin?
Totally! Our products are super gentle and perfect for sensitive skin. We use the best natural ingredients to keep your skin living its best life.
How sustainable are Good Origins products?
We’re all about that green life! Our products are made with natural ingredients and plastic-free packaging making it the best for you & for the planet just like how our taglines says!
Will you restock items indicated as “out of stock?”
Totally! If something’s out of stock, don’t sweat it – we’re working hard to bring it back ASAP. Keep an eye on our website or sign up for restock alerts so you can snag your faves as soon as they’re back! Patience is a virtue, but we know waiting is the worst. Hang tight!
Can I change or cancel my order?
As long as your order hasn’t shipped yet, you can totally change or cancel it. Just hit up our customer service ASAP, and we’ll sort it out for you. Please reach out to helpme@goodoriginsstore.com
Payment, order and returns
What payment methods do you accept?
We accept various payment methods, including credit and debit cards. You can find the full list of accepted payment options during the checkout process.
How do I initiate a return?
Easy! Contact our customer service with your order deets, and they’ll guide you through the return process. We’ll send you a return label, and you’re good to go. Please reach out to helpme@goodoriginsstore.com
How long does it take for my order to be delivered?
The delivery time may vary depending on your location and the shipping method you choose during checkout. Typically, orders are delivered within 4-5 business days. For more specific delivery estimates, please refer to our Shipping page.
When will I receive my refund?
Once we get and inspect your return, we’ll process your refund within 5-7 business days. You’ll get a notification when it’s all done.