Eligibility for Returns

We accept returns within 5 days from the date of delivery. To be eligible for a return, the following conditions must be met:

  • The product must be in its original packaging and unused.
  • You must provide a valid proof of purchase, such as an order confirmation or receipt.

Please note that certain items, such as bath bombs, shower steamers, and bath salts are not eligible for return due to hygiene and safety reasons. Additionally, any customized or personalized products are non-returnable unless they are defective or damaged upon receipt.

If you encounter any damage during delivery, quality issues with the product, or any discrepancies, please contact us at +91 6369706935 or helpme@goodoriginstore.com within 72 hours.

If your order is marked as delivered but has not been received, please reach out to us at +91 6369706935 or helpme@goodoriginstore.com within 72 hours.

Good Origins is not responsible for any damage occurring after delivery.

Shipping Costs for Returns

Shipping costs for returning items are the responsibility of the customer unless the return is due to a defect or error on our part. In such cases, we will cover the return shipping costs.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-10 business days.
  • If your return is rejected, we will provide you with an explanation.

Exchanges

We do not offer exchanges at this time. If you wish to exchange an item, you will need to return the original item and place a new order for the desired product.

Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer support team within 5 days of receiving the item. We will provide instructions on how to return the damaged or defective product, and we will either replace it or issue a refund.

4.3 Refunds and Contact Information

If you have any questions or need assistance with a return or refund, please contact our customer support team at helpme@goodoriginsstore.com. We are here to help and ensure your satisfaction with our products and services.

the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Need help?

Contact us at helpme@goodoriginsstore.com for questions related to refunds and returns.